Last updated: 14 October 2026
This policy explains what LokSewaPrep collects when you use the website at loksewaprep.com or the LokSewaPrep mobile app, why we collect it, and how you can delete it. Both use the same account, so one policy covers both.
What we collect
Your account, if you sign in. You can read notes and practise quizzes without an account. If you choose to sign in with Google, we receive your name, email address, profile photo link and a Google account identifier through Firebase Authentication.
Your quiz results, if you are signed in. When you finish a quiz while signed in, we save the quiz you took, your score, the answer you chose for each question, the time you spent and when you finished. This history is private to your account and appears in Progress in the app and on your website dashboard.
Comments you post. If you comment on an article, we store your comment text with your name, profile photo link and account identifier. Comments are public on the article page.
App crash reports. If the mobile app crashes, Firebase Crashlytics sends us a crash report so we can fix the problem. A report contains the technical error, your device model, operating system version, app version and a random installation identifier. It does not contain your quiz answers, comments or email address.
Website usage. The website uses Google Analytics and Microsoft Clarity to understand which pages are read and where visitors get stuck. These services may record your IP address, browser, device type, pages visited and how you interact with a page, and they use cookies to do it. Article pages also load Google Reader Revenue Manager, which may set its own cookies.
Things that stay on your phone. PDFs you save for offline reading and the page you last read are stored only on your device. They are not sent to us and are removed when you uninstall the app.
How we use it
- To keep your quiz history in step between the app and the website.
- To show your comments on the articles you commented on.
- To find and fix crashes and broken pages.
- To see which notes and quizzes are useful so we can improve them.
We do not sell your personal data and we do not use it for advertising.
Who processes it
Your account, quiz history and comments are stored with Google Firebase (Authentication and Cloud Firestore). Crash reports are processed by Firebase Crashlytics. Website analytics are processed by Google Analytics and Microsoft Clarity. These providers handle the data on our behalf under their own terms and privacy policies.
Delete your account
In the app: open Profile and tap Delete account. Google will ask you to confirm your account, and deletion then happens straight away.
Without the app: email info@loksewaprep.com from the email address on your account with the subject “Delete my account”. We will delete it within 30 days and reply to confirm.
Deleting your account permanently removes your sign-in, your entire quiz history and every comment you posted. This applies to both the app and the website and cannot be undone. Crash reports are not linked to your account and expire automatically within 90 days. Analytics data is kept only in aggregated form by the providers named above.
How long we keep it
We keep your account, quiz history and comments until you delete your account or ask us to delete them. You can also delete an individual comment from its article page at any time.
Security
All data travels over HTTPS. Database access rules allow only you to read or delete your own quiz history; nobody else using LokSewaPrep can see it.
Children
LokSewaPrep is made for adults preparing for Nepal public service examinations. It is not directed at children under 13, and we do not knowingly collect their personal data.
Changes to this policy
If we change what we collect or how we use it, we will update this page and the date at the top.
Contact us
Questions about your data: info@loksewaprep.com